Absolute Garage Doors | Repairs, Openers & New Garage Doors In Connecticut
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When to replace a gear on your garage door opener

3/6/2020

20 Comments

 

Keeping your garage door balanced is very crucial to making sure all of its parts are doing their job. An unbalanced garage door causes stress on the garage door parts thus wearing out the garage door opener gears.

Most often the easiest way to determine if your garage door opener may need a gear replacement is when engaging the garage door opener, you hear a humming sound, but the garage door doesn't move. 

Another way is to open the cover on the garage door opener and if you see shavings like the picture below, you need new gears. 

Check with your manufacturer and ask if the new part is under warranty. 

Once you have determined you need new gears, turn your attention to see if the garage door is balanced. Unhook the garage door from the opener by pulling on the red cord hanging from the rail about 1-2 feet from the door. Manually lift your garage door somewhere between your knees and your hips. If the door rolls all the way down or rolls all the way up, your garage door is not balanced. Contact a professional for further diagnostics. ​

Worn out garage door opener gear
20 Comments

Garage door safety sensors are not working.

2/13/2020

0 Comments

 
If your garage door accessories are not working then you may want to look at your garage door opener sensors. Garage Door sensors have been mandated since 1992 and to be in compliance, they must be installed at about 6 inches from the ground. The sensors ensure the door will not close when there is an object in the way. So how do you spot inoperable sensors?
​
1. LED light function. One should be yellow/orange/red and one would be green. If the lights are not on, then adjust the sensors slightly. Once the eye beams have met each other, both lights will turn on. Tighten the bracket that holds sensor in place to ensure it does not move again. 
2. Check wires running from the garage door opener sensors to the opener. Check to make sure the wires going from the opener unit to the sensors have not been pinched by a staple (typically staples are used by contractors to attach the wire to the wall)
3. Reset the opener. Sometimes resetting the motor will wake up all the accessories and parts. Unplug the motor and let it sit for about 30 min. Plug it back in. 
4. Check the wall button. Many times the wall control unit may indicate what is wrong with you opener using codes. Refer to your manual for more information. However, you can use the wall button to try and override the sensor's safety feature. Press and hold the wall button down to see if the door operates. If it does, then you may need new sensors or they may need adjusting.
 
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My garage door closes in the morning but not in the afternoon.

2/6/2020

5 Comments

 
Why does your garage door close in the morning without a problem but not in the afternoon? Or maybe the opposite is true and your garage door doesn't close in the morning but has no trouble in the afternoon. If you have exhausted the obvious reasons like
1. making sure nothing is obstructing your sensors field of contact,
2. making sure the sensors are tightly screwed on and do not wiggle, or
3.  using different accessories to open and close during both times of the day

Then pay attention to how the sunlight beams at your sensors. Sunlight can interfere with the sensor eyes coming into contact with each other. Check with your manufacturer's instruction on how to combat sunlight that's hitting your sensors. Typically the manufacturers provide a shield of some sort without interfering with the sensor's beam. 


5 Comments

How long should garage door springs last?

1/23/2020

6 Comments

 
Many times we get asked, how long does a garage door spring last? There are many factors that cause garage door springs to break.

Lets start with a perfectly balanced garage door with all parts moving in sync and in new condition. A standard spring built for 10,000 cycles should last about 13 years if used at 2 cycles per day. Most people use there door more than two cycles a day, especially if you park your car in there. So let's say if you run 4 cycles a day you are down to about 6-7 years.

Now lets say if you have an older door with some other parts that may not be worn out but are a few years old at the time your replace your springs.. A garage door part, like cables for instance, that are not at their 100% functioning ability put a bit more strain on the springs to pick up their work. That is also a factor when determining how long springs should last.

​We always tell customers expect about 7-10 years. If you want more time out of your springs and use your garage door more than 2 cycles a day, look for higher cycle  springs if applicable. 
6 Comments

Why did my garage door cable break?

7/29/2019

10 Comments

 
Picture
Garage door cables lift the door and counter balance the springs. In an extension spring system, they run on pulleys and in a torsion spring system they roll into a drum at the top of the door. There are many reasons garage door cables break but a here a few common ones.
1. Cables are rubbing against the track or other garage door hardware.
2. Moisture caused the cable to rust. Usually, moisture occurs at the bottom where water from rain or snow seeps in the garage. However, if you leave the door open during these weather events, the cable can rust anywhere.
3. The pulley could be splitting somewhere and causing the cable to fray. Invest in cast iron pulleys which are resistant to splitting.

​CAUTION: Garage doors are a very big moving object and their parts balance each other out so that minimal work is required while moving. When one of the garage door parts break, it changes the system. If you try to lift the garage door while the parts are broken, you could be causing injury to yourself or damaging the other garage doors parts.



10 Comments

Our Garage Door Services

7/18/2019

0 Comments

 
We get phone calls often asking what type of garage door services do we do in CT. In all the towns we service like Cheshire, Bristol, Wolcott, Berlin, Newington, Naugatuck, and more, we do the following:
 1. Remove old door and install a new one
2. Remove old opener and install a new one
3. Attach an existing opener to a new door.
4. Replace garage door parts like rollers, pulleys, springs, cables, and brackets.
5. Replace opener parts like gears, keypads, remotes, wall buttons, and safety sensors.
6. Make adjustment to existing motors like adjusting vertical limits and force.
7. Make adjustments to garage door balance.
8. Replace garage door weather seal.
9. Wood frame work for garage door support.
10. Install or make adjustments to current garage door supports.

We do NOT do the following:
1. Paint doors.
2. Remove dents
3. Flashing around the garage door.
0 Comments

Garage door only closes when I hold down the wall control button.

1/10/2019

14 Comments

 
Liftmaster Wall Control Button Malfunction
There could be a few reasons why you have to hold down the wall control button to close your garage door but the easiest one to rule out is misaligned safety sensors.

​When you hold down the button on the control panel, you are overriding the safety feature and telling the opener no matter what is in the way just close the door.

Here are a few things to look for when checking the sensors:

1. Clean the sensor's lens and make sure dust, webs, and other debris is not obstructing the lens view.
2. If there are objects around the sensors that you move in an out of the garage (i.e. shovels in the winter, rakes in the summer) put them elsewhere. You may unknowingly hit the sensors and knock it out of alignment.
3.. Most, if not all, sensors have an indicator light that tells you they are functioning. One is usually green and one is red/orange. If one or both are not lit, adjust the sensors (one or both) until the lights come on. Then tightly fasten the bracket screw to make sure the sensors are secured in place.

If that doesn't fix your problem, call a garage door service company for further diagnostics
.
14 Comments

Constantly Beeping Backup Battery Opener

11/8/2018

2 Comments

 
You've had your garage door motor, a LiftMaster Battery-backup, installed for a while. All of a sudden it's starting to beep constantly. What happened? A beeping opener is an indication that the motor is running from the battery source and not your power outlet. We see this a lot after major storms that involve lightening. The most common source of the problem we have come across is that the outlet where the opener is plugged into has died. You can do a few things to test this.
​
1. Unplug the motor from one side of the outlet and plug it into the other.
2. Plug the motor cord into an extension cord and plug the extension cord to an outlet in a different part of the garage.
3. Use an extension cord to plug a different electronic to the outlet that the motor is originally plugged into and see if that electronic works.

These steps will be able to uncover what the source of the problem is. If there is something wrong with the motor, call your installer or if you installed it yourself call the manufacturer's customer service. If your outlet has gone bad, call an electrician.
2 Comments

When replacing becomes more cost effective than repairing - How do I choose the door that is right for me?

5/10/2018

24 Comments

 
So you have decided that fixing the garage door isn't worth it and you are going to order a completely new system. Congratulations! So now you have to determine which door, of the thousands out there, are right for you. But how? Here, scenario A, is how most of our customers start deciding on the door they want:

1. Design
2. Budget

And then here, Scenario B, is how it actually ends up:

1. Budget
2. Design

But what if you have come across two garage doors (fairly comparable in many specs) and you are really struggling with making a decision? What do you do? We help customers break down the options they are looking into and although each situation is a little different, generally here is what we tell them.
  • 1. Are you sticking to your budget? Everyone has one because, lets face it, we have other responsibilities, which is why you set a budget in the first place. Your willingness to dig deeper in the pockets may depend on how you answer questions 2 and 3 below.
  • 2. Is this house your forever home? Now of course 10 years from now circumstances may change but as of this moment, which doors do you see yourself looking at for a very, very long time and being completely satisfied with your decision.
  • 3. Are you trying to make a statement or are you just trying to fulfill a design wish? In my opinion, some doors are built for the purpose of making a statement and some just to fulfill a design wish. Take a look at the pictures below. Column A are doors that make a statement where as column B are doors that just fulfill a design requirement. In the first row, they are both modern doors but the first picture goes the extra mile to make that statement. In the second row, they are both carriage house overlay doors and they both have same type of hardware, but in the first picture the windows are taller mimicking the design of the 1920's swing doors.
Modern Mirror Glass Overhead Garage Doors
Modern door that makes a statment.
Modern Glass Overhead garage door
Modern door that fulfills a design wish.
Fimbel American Legend Carriage House Overhead Garage Door
Carriage house door that makes a statement.
Clopay Coachman Overhead Carriage House Garage Door
Carriage house Doors that fulfill a design wish.
Many times customers have had an 'aha' moment using this a guide to help them through the process and I hope it helps you too.
24 Comments

My Garage Doors is Too Noisy.

12/1/2017

1 Comment

 
Many parts play a factor in making your garage door quieter. Here are few solutions to look into.

Upgrading your hardware such as using nylon rollers instead of steel rollers can help reduce noise because it will eliminate the steel roller on steel tracks friction.

Lubricate all of the parts to help reduce squeaking springs, cables, rollers, pulleys, etc. Make sure all of the nuts and bolts are tightly wound. Any rusted hinges, brackets, moving parts, etc should be replaced.

​The condition and mechanism of your garage door opener should also be looked into. Belt driven garage door openers are much quieter than chain driven openers. If you want a very quiet opener, look into Liftmaster's Side Mount  but you need to have a torsion spring system set up for that. If you want to hear what the same motor sounds like on different door types visit our OPENERS IN ACTION page.
1 Comment

But Home Depot / Lowes can install for less

2/14/2017

2 Comments

 
We get asked all the time about why the bigger companies charge less. Because they can (they buy in bulk).

Think about what you are not getting from them that you can get from a smaller garage door company like Absolute Garage Doors:

1. Accountability: When an owner of his company performs his services, he does it with care because now you know him. If his services don't meet your standards he takes full responsibility for it.
2. Availability: Smaller company equals less customers. Less customers equal better chances you will get a service scheduled same day. 
3. Empathy: We get it! Small business owners have spent their own money and countless hours to make their business grow successfully and it's all because we have families to support. So we understand you have a budget and you don't want to be taken advantage of. Small business owners don't need to ask supervisors for permission to provide discounts.

So you may be paying a little more money to a small business owner rather than a Home Depot but you get more than what they can give you.

2 Comments

If one garage door spring breaks do I have to change both?

10/29/2016

1 Comment

 
Absolutely! Extension springs (located on either side of the door) need to work together and in sync in order for your door to run smoothly. If one is pulling too much and the other not enough the door will wobble or not go up and down at all. Unless you truly know what you are doing, DO NOT attempt to change you springs yourself. Springs (extension or torsion) hold an enormous amount of tension and one mistake can cause bodily harm.
1 Comment

Garage door makes noises. Is that normal?

10/29/2016

1 Comment

 
Garage doors will never run silently. There is a difference however, in a little noise from a running motor or parts and something that sounds like the house is coming down. Here are a few things consider:

1. Over time many garage doors just need a tune-up or lubricating parts to release the friction. Spray the moving parts such as rollers.
2.Some parts like nuts and bolts may wear out and need replacing. Looking for loose bolts will give this away.
3. If you have a garage door motor that runs your door, look for chain or belts off track.

Do I have to call a professional?
While we will always come to your aid, sometimes inspecting, lubricating, and tightening nuts and bolts yourself makes more budget sense.
If you think any parts need to be replaced, that might be best left to a professional like us! Garage doors are under high tension and can cause bodily harm if not handled properly.

 When in doubt - REMEMBER WE OFFER FREE IN HOME ESTIMATES!

1 Comment

My garage door won't open - What's wrong?

10/29/2016

1 Comment

 

Common reasons garage door won't open.

1. Check to make sure the power supply to the garage door opener is working properly. Is it plugged in? You can even use an extension cord to plug the motor into and have the cord plugged into another outlet.
 2. Safety eyes are not communicating. On either side of the garage door about 1 foot or 2 from the bottom there are safety eyes that look like cameras. They face each other and prevent the door from closing if there is something in the way. Try wiping the lenses if dirt is present. Sensors have to also be in line with each other. Sometimes they can get accidentally kicked or nudged. A way to tell if their lights are not on. Adjust the sensors until they light up.
3, Springs are broken. These parts help move the door. When broken the motor has a hard time doing it on it's own.
4. Cables have snapped.
5. Your garage door motor and/or accessories have stopped working. See blog about servicing you motor for DIY.
6. You garage door is physically locked. Make sure the side lock or lock bar hasn't been engaged. Do not use the motor when garage door is locked as it will damage the motor and garage door section.

Until you get it fixed, you can manually open and close your garage door!
In the closed position, walk to the garage door from the inside. Along the garage door motor rail (above your head) there should be a red rope hanging from the rail. Pull on it until you hear a snap. The garage door motor no longer controls the door. You can open and close it as you need to.

1 Comment

Operating your garage door and motor properly

10/29/2016

6 Comments

 
1. Safety Sensors - An absolute must when your door is operated by a motor is having some sort of safety sensors installed. Typically these look like small cameras with a lens that must face each other in order to work properly. They are installed about 6 inches from the ground on either side of the garage door.

Safety Commission has posted official regulations here: http://www.cpsc.gov/en/Newsroom/News-Releases/1993/Safety-Commission-Publishes-Final-Rules-For-Automatic-Garage-Door-Openers/

2. Lock the door and use the motor? - NEVER! So many homeowners ask to have a lock installed on a garage door that has a garage door motor installed. Although against our recommendation we do as the customer wants. We also tell them that adding a lock can become a big future expense. How? I can't tell you many times in the past years homeowners have forgotten that they locked the garage door and then used the motor to open door. What happened? The garage door panel dented. If the panel has glass, the glass can break. Bottom line, a lock is not needed when you have a motor. If you must have one. Place something over the garage door remotes, keypads, or wall buttons to remind you to unlock the door first.

3. Maintenance is key - Regularly inspect your garage door tracks, springs, cables, and other moving parts. Look for loose hinges and damaged or deteriorating parts. If you have a wood door, annual paint/stain maintenance is a must to avoid any rotting panels.

4. What NOT to use - Part of maintaining your garage door is lubrication of parts. Contrary to popular belief WD40 is NOT a lubricant and should NOT be used on your doors. Most hardware stores carry products such as a light motor oil or a non-silicon based lubricant.

6 Comments

Garage door cable snapped - Can I repair it myself?

10/29/2016

1 Comment

 
In torsion spring systems, cables are attached to the brackets at the bottom of the door. The cables are attached to the drums at the top of the door and when the door is raised, the cables wind onto the drums.
In extension spring systems, the cables are part of the pulley system. 
Cables help both side of your door stay in balance as it moves up and down. It is crucial that cables are running in sync so that other parts do not get damaged.
Furthermore, because these parts are under high tension, please have a door professional take care of this repair.
1 Comment

    Helpful Garage Door DIY repairs and FAQs

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    Mia is the customer service coordinator. She answers all questions regarding accounts, products, services, and the blog.

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